Professional Summary
AI Solutions Engineer with 20+ years of experience designing, implementing, and supporting enterprise communication systems, contact center platforms, cloud infrastructure, and automation solutions.
Combines deep expertise in telecom and customer-experience technology with modern AI development — AI agents, conversational AI, workflow automation, RAG systems, LLM integrations, and full-stack application development.
Proven history of leading complex technical initiatives at LogMeIn, NICE inContact, Iron Bow Technologies, XANT.ai (InsideSales.com), Seekwell, and CSS Corp. Bridges business requirements, customer experience, software engineering, and AI automation to deliver scalable solutions that reduce operational cost, improve efficiency, and enhance customer engagement.
Currently seeking roles as AI Solutions Engineer, AI Automation Engineer, Conversational AI Engineer, Contact Center AI Engineer, or AI Integration Specialist. Also available for select consulting engagements.
Core Expertise
- AI & Automation
- AI Agents · Multi-Agent Systems · CrewAI · Conversational AI · Retrieval-Augmented Generation (RAG) · Prompt Engineering · AI Workflow Automation · OpenAI APIs · LLM Integrations
- Software Development
- Python · JavaScript · TypeScript · Node.js · Express · Flask · React · React Native · REST APIs · Full-Stack Development
- Cloud & Data
- AWS · Microsoft Azure · Oracle Cloud Infrastructure (OCI) · Supabase · PostgreSQL · MySQL · Microsoft SQL Server
- Communications & Contact Center
- Cisco Unified Communications · UCCE · UCCX · Finesse · SIP · VoIP · Twilio · Asterisk · Contact Center Automation · SMS/MMS · IVR · Workforce Optimization
- DevOps & Infrastructure
- Linux · Ubuntu · Docker · Git · Apache · Nginx · CI/CD · Network Engineering · System Integration
Professional Experience
Telecom Engineer II — Seekwell
2022 – Present
- Design, deploy, and support enterprise communication infrastructure and contact center environments.
- Lead troubleshooting across voice, SIP, networking, cloud, and customer experience platforms.
- Partner with engineering and business stakeholders to improve operational efficiency and service reliability.
- Develop automation solutions that streamline support operations and reduce manual workloads.
- Support modernization initiatives involving cloud services, APIs, and emerging AI technologies.
NOC Manager — CSS Corp
2021 – 2022
- Managed network operations teams supporting enterprise communication and infrastructure platforms.
- Directed incident response, escalation management, and service restoration activities.
- Improved operational processes through automation and workflow optimization.
- Coordinated cross-functional teams to maintain service availability and performance.
Senior Telecom Engineer — XANT.ai (InsideSales.com)
2016 – 2021
- Supported large-scale telecommunications and contact center infrastructure.
- Integrated communication technologies supporting sales and customer engagement platforms.
- Automated operational processes and system monitoring workflows.
- Collaborated with engineering teams on platform enhancements and customer-facing solutions.
Field Network Engineer — LogMeIn
2014 – 2016
- Designed and supported enterprise networking and communication solutions.
- Performed advanced troubleshooting across network and voice environments.
- Worked directly with customers to implement and optimize business-critical systems.
- Delivered technical leadership for high-visibility deployments and escalations.
NOC Engineer — NICE inContact
2013 – 2014
- Supported cloud contact center infrastructure serving enterprise customers.
- Troubleshot voice, routing, network, and platform issues.
- Partnered with internal engineering teams to improve platform stability and customer experience.
Senior Network Technician — Iron Bow Technologies
2011 – 2013
- Implemented and supported enterprise networking and communications infrastructure.
- Participated in large-scale deployments for commercial and government customers.
- Provided advanced troubleshooting and technical support across multiple technologies.
Selected AI & Automation Projects
Chatyra Service
Multi-tenant SaaS giving small home-service contractors an AI receptionist (voice + SMS), dispatch and scheduling, a field-tech mobile app, inventory management, and customer-marketing automation. Delivered as a web dashboard, an embeddable widget, WordPress/Shopify plugins, and a mobile app — all sharing one Next.js + Postgres backend.
Stack: Next.js, Node.js, Postgres, Twilio, OpenAI, WordPress, Shopify, React Native.
Agentic AI Chat App
Enterprise multi-agency chat platform with specialized AI agents for Finance (live stock data), Healthcare (FDA database), and HR. RAG-powered responses, sentiment analysis, and an analytics dashboard.
Stack: Angular 17, Node.js, TypeScript, OpenAI, Supabase, RAG, Real-time APIs.
AI Contact Center Automation Platform
Designed AI-powered communication workflows integrating voice, chat, SMS, and automation technologies to improve customer engagement and operational efficiency.
Stack: OpenAI, Node.js, Twilio, REST APIs, AI Agents.
Multi-Agent AI Systems
Built agentic workflows capable of research, task execution, content generation, workflow orchestration, and business process automation.
Stack: CrewAI, Python, OpenAI, RAG.
AI-Powered Customer Engagement Solutions
Developed AI-driven solutions for customer service, lead generation, appointment scheduling, and conversational automation.
Stack: OpenAI, Twilio, Node.js, Supabase.
Full-Stack SaaS Applications
Designed and deployed modern web and mobile applications integrating AI, payments, authentication, databases, analytics, and workflow automation.
Stack: React, React Native, Node.js, Stripe, Supabase, PostgreSQL.
Certifications
- Oracle Cloud Infrastructure (OCI) AI Foundations
- Google AI Essentials
- Cisco DevNet Associate
- ITIL Foundation
- CompTIA A+
- CompTIA Network+
Education
Associate Degree — Computer Science