About Malik Gore

AI & Automation Engineer | 20+ Years in Telecom, Contact Centers & Intelligent Systems

My Journey

With over two decades of hands-on experience designing and deploying telecom and contact center software, I've evolved my expertise into a new mission: building AI systems that make communication smarter, faster, and more human.

From leading enterprise automation initiatives at LogMeIn, NICE, Ironbow Technologies, InsideSales.com, and Seekwell, to architecting AI-powered tools that have streamlined operations and boosted revenue, my career has been centered on one thing — turning complexity into clarity through intelligent automation.

I bridge deep technical knowledge with strategic business thinking. Whether it's deploying a conversational AI agent that cuts support costs in half or building an analytics dashboard that uncovers millions in lost revenue, I design solutions that work in the real world — scalable, measurable, and aligned with core business outcomes.

What I Build

I specialize in creating AI-driven systems that transform how companies communicate, sell, and support their customers.

AI Agents & Chatbots

Custom-built conversational systems that automate engagement, support, and lead qualification using CrewAI, LLMs, and real-time data.

Contact Center Automation

Voice, chat, and omnichannel solutions integrating Cisco, Twilio, and Asterisk to enhance customer experience and reduce cost.

SMS/MMS Workflows

Smart messaging automations that personalize outreach and scale communication.

LLM & Prompt Engineering

Fine-tuned language models and custom prompt architectures for specific industries and business tasks.

Analytics & Dashboards

AI-powered monitoring and reporting tools that give leaders real-time visibility into performance and opportunities.

Technical Toolkit

Languages: Python, JavaScript (Node.js, Express, React)

Platforms: AWS, Azure, Supabase, CrewAI, Flask, FastAPI

Telecom Stack: Cisco, Asterisk, Twilio, SIP, IVR, WebRTC

AI & Data: LLM Integration, Fine-tuning, Generative AI, Prompt Engineering

Certifications

Cisco DevNet Certified

Google AI Essentials Certified

OCI AI Foundations Certified

My Philosophy

I don't just build automation — I build advantage. Every system I create is designed to save time, reduce friction, and unlock new revenue potential. I believe the next generation of innovation will come from human-AI collaboration, and I'm committed to helping businesses harness that future today.

My Publications

Explore my insights on AI, automation, and the future of business communication.

The Conversational Singularity

Let's Work Together

If your organization is ready to modernize operations, automate intelligently, and communicate at scale — let's build something transformative together.

Get in Touch